Last Updated: October 03 2023
2. Data Collection
We collect and process various types of data to enhance your experience and provide exceptional services:
a. Personal Information: When you sign up for our services, we collect your name, email address, postal address, and other essential details for order processing and customer support.
b. Usage Information: To continually improve our services, we collect data about your interactions with our website. This includes pages visited, products viewed, and actions taken. We may employ cookies and similar technologies for this purpose.
c. Communication Data: To better serve you, we may gather information about your communication preferences and interactions with our customer support team.
3. Data Use
We employ your data for several critical purposes:
a. Order Processing: Your data is instrumental in processing and fulfilling your orders, encompassing payment processing, shipping, and customer support.
b. Personalisation: We utilise your data to customise your experience on our website and provide tailored product recommendations based on your preferences.
c. Communication: To keep you informed and engaged, we send important information about your account, orders, and updates regarding our products and services. Rest assured, we only do so if you've consented to receive such communications.
d. Analytics: Continuous analysis of user behaviour enables us to improve our website's functionality, content, and user experience.
4. Data Sharing
We want to reassure you that we never sell your personal information to third parties. Nevertheless, in some cases, we may share your data with trusted partners like payment processors and shipping companies to ensure the smooth fulfilment of your orders and provision of essential services. We rigorously ensure that these partners adhere to the highest data protection standards.
5. Data Security
To guarantee the security of your data against unauthorised access, disclosure, alteration, or destruction, we implement robust security measures. Your data is stored securely and can be accessed solely by authorised personnel.
6. Data Retention Policy
At Vape Chaos, we uphold your data privacy as paramount. We believe in responsible data management, which means we retain your personal information for the minimum duration necessary.
Our commitment to enhancing your experience encompasses crafting personalised product recommendations and customising your interaction with our website. To facilitate this, we retain your data for a period that allows us to provide you with personalised recommendations, enhance our services, and comply with legal obligations.
However, we respect your right to request the deletion of your personal information at any time, as outlined in Section 8.
7. Your Rights
You have several rights concerning your data:
a. Access: You can request access to the personal information we hold about you.
b. Correction: You have the ability to update or correct your personal information through your account settings.
c. Deletion: Unless required by law, you can request the deletion of your personal information.
d. Portability: You can request the transfer of your data to another service provider.
e. Objection: You have the right to object to the processing of your personal data for certain purposes.
8. Changes to this Policy
9. Opt-In and Consent
10. GDPR Compliance
Despite the United Kingdom's departure from the European Union on January 31, 2020, we wish to emphasise our unwavering commitment to safeguarding your data and privacy, in line with the General Data Protection Regulation (GDPR) as incorporated into UK law.
a. Lawful Processing: Your personal data is processed in strict compliance with the lawful bases outlined in the GDPR. These bases include the necessity of processing for the performance of a contract, compliance with legal obligations, and consent where applicable.
b. Data Subject Rights: The GDPR grants you specific rights concerning your personal data. These rights are outlined in Section 7.
c. Data Transfers: We may transfer your data internationally, including to countries outside the UK. Please rest assured that we take all necessary precautions to ensure the protection of your data during these transfers, in compliance with GDPR requirements.
11. Contact Information
Vape Chaos, 19 High Street Ramsgate, England, CT11 9AG.
Thank you for placing your trust in Vape Chaos. We remain unwavering in our commitment to safeguarding your privacy, ensuring data security, and delivering an exceptional and secure shopping experience.