Welcome to Vape Chaos, a trading name of Action Vape Ltd (Company Number: 12402545), registered at 19 High Street, Ramsgate, England, CT11 9AG. At Vape Chaos, we are deeply committed to safeguarding your privacy and ensuring the highest level of data protection. This Privacy Policy provides an in-depth overview of how we collect, utilise, share, and secure your data when you engage with our website and services.

1. Introduction

Our paramount objective is to create an environment of trust and transparency while maintaining the utmost security and respect for your personal information. This comprehensive privacy policy covers every aspect of data management to assure you of our dedication to your privacy.

2. Data Collection

We collect and process various types of data to enhance your experience and provide exceptional services:

a. Personal Information: When you sign up for our services, we collect your name, email address, postal address, and other essential details for order processing and customer support.

b. Usage Information: To continually improve our services, we collect data about your interactions with our website. This includes pages visited, products viewed, and actions taken. We may employ cookies and similar technologies for this purpose.

c. Communication Data: To better serve you, we may gather information about your communication preferences and interactions with our customer support team.

3. Data Use

We employ your data for several critical purposes:

a. Order Processing: Your data is instrumental in processing and fulfilling your orders, encompassing payment processing, shipping, and customer support.

b. Personalisation: We utilise your data to customise your experience on our website and provide tailored product recommendations based on your preferences.

c. Communication: To keep you informed and engaged, we send important information about your account, orders, and updates regarding our products and services. Rest assured, we only do so if you’ve consented to receive such communications.

d. Analytics: Continuous analysis of user behaviour enables us to improve our website’s functionality, content, and user experience.

4. Data Sharing

We want to reassure you that we never sell your personal information to third parties. Nevertheless, in some cases, we may share your data with trusted partners like payment processors and shipping companies to ensure the smooth fulfilment of your orders and provision of essential services. We rigorously ensure that these partners adhere to the highest data protection standards.

5. Data Security

To guarantee the security of your data against unauthorised access, disclosure, alteration, or destruction, we implement robust security measures. Your data is stored securely and can be accessed solely by authorised personnel.

6. Data Retention Policy

At Vape Chaos, we uphold your data privacy as paramount. We believe in responsible data management, which means we retain your personal information for the minimum duration necessary.

Our commitment to enhancing your experience encompasses crafting personalised product recommendations and customising your interaction with our website. To facilitate this, we retain your data for a period that allows us to provide you with personalised recommendations, enhance our services, and comply with legal obligations.

However, we respect your right to request the deletion of your personal information at any time, as outlined in Section 8.

7. Your Rights

You have several rights concerning your data:

a. Access: You can request access to the personal information we hold about you.

b. Correction: You have the ability to update or correct your personal information through your account settings.

c. Deletion: Unless required by law, you can request the deletion of your personal information.

d. Portability: You can request the transfer of your data to another service provider.

e. Objection: You have the right to object to the processing of your personal data for certain purposes.

8. Changes to this Policy

We may update this Privacy Policy to align with evolving data practices and legal requirements. Any significant changes will be communicated to you, and your continued use of our services will signify your acceptance of the updated policy.

9. Opt-In and Consent

By using our website, you automatically opt into this Privacy Policy. If you have inquiries or concerns regarding this policy or your data, please don’t hesitate to contact us through the contact us page at www.vapechaos.co.uk/contact-us.

10. GDPR Compliance

Despite the United Kingdom’s departure from the European Union on January 31, 2020, we wish to emphasise our unwavering commitment to safeguarding your data and privacy, in line with the General Data Protection Regulation (GDPR) as incorporated into UK law.

a. Lawful Processing: Your personal data is processed in strict compliance with the lawful bases outlined in the GDPR. These bases include the necessity of processing for the performance of a contract, compliance with legal obligations, and consent where applicable.

b. Data Subject Rights: The GDPR grants you specific rights concerning your personal data. These rights are outlined in Section 7.

c. Data Transfers: We may transfer your data internationally, including to countries outside the UK. Please rest assured that we take all necessary precautions to ensure the protection of your data during these transfers, in compliance with GDPR requirements.

d. GDPR Inquiries: Should you have any questions or concerns about your data, GDPR compliance, or this Privacy Policy, please feel free to contact us at [email protected].

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us at the following address:

Vape Chaos, 19 High Street Ramsgate, England, CT11 9AG.

Thank you for placing your trust in Vape Chaos. We remain unwavering in our commitment to safeguarding your privacy, ensuring data security, and delivering an exceptional and secure shopping experience.