At Vape Chaos, we strive to provide the best possible shopping experience. If you find yourself in need of returning a product, please read our Returns Policy carefully.

Unwanted Products

If you have purchased a product that you no longer want or need, we accept returns within 14 days of delivery, provided the item is in its original, unopened packaging. This policy complements your statutory rights and is applicable to online purchases.

Please note that this policy does not apply to products that have been modified, are time-critical, or perishable. Additionally, we are unable to accept returns for e-liquids with broken seals.

To initiate a return, you must provide proof of purchase in the form of a sales receipt.

Faulty Products

In the unlikely event that your product develops a fault within 30 days of purchase, we offer three options: repair, exchange, or refund. Please be aware that we may need to inspect the product to verify the fault. This policy does not cover faults resulting from accident damage, willful damage, or normal wear and tear.

Damaged Products

If you receive a product that is damaged during shipping, please contact us immediately at [email protected]. We will work swiftly to resolve the issue in collaboration with Royal Mail or the respective courier service to ensure you receive a replacement or refund as appropriate.

Refunds

Refunds are processed after a thorough inspection of the returned items. To request a refund, you must contact us within 14 days of the purchase date. Items returned after this period will not be eligible for a refund. Please note that you are responsible for the cost of returning the item(s) to us and must provide the original Order Number for reference.

Thank you for choosing Vape Chaos. We are committed to addressing your needs promptly and professionally, and we appreciate your understanding of our Returns Policy. If you have any questions or need further assistance, please don’t hesitate to contact us.